How do I enrol my child?

Easy! Just click here and follow the instructions or click 'Enrolment/fees' tab in the menu.

How do I claim Child Care Subsidy?

What is the difference between a casual and permanent booking?

What are the "extra fees" I could be charged for?

What happens if I am late paying my fees?

Unfortunately if you are late paying your fees your child's place at the Centre may be jeopardised. Fees are required to be paid via direct debit as per the fortnightly charge schedule.

Fees must be paid within the stated due date, which can be found on the 'statement' section on 'Xplor'. Statements can be viewed at any time, in real-time on their Xplor account (Regulation 168).

• Failure to pay unpaid fees may result in debt recovery action being taken and discontinuation of care for the child unless the family has initiated a repayment schedule for the unpaid fees with the Nominated Supervisor.

Something has come up and I need my child to go to Before School Care or After School Care, and I haven't booked them in. What should I do?

Not to worry - you can book your child in casually through your Xplore Home App account (please be aware bookings are subject to availability).

*Your child will need to be enrolled prior to attending our service or we will not be able accept their attendance.

In an emergency simply phone OOSH to arrange a booking on 0418 609 993. If your child is not aware of the arrangements it is the parent's responsibility to then ring the child's school to let them know that your child needs to attend ASC (children tend to stress if they are unaware).

I don't need my child to go to Before or After School Care today, what do I do?

You need to mark your child absent through your Xplore Home App account or contact us directly. You will still be required to pay the fee for the spot that you have reserved.

Absences

It is essential and the parent's responsibility to advise whether their child will be absent from the Centre on a day they are booked in and is not our responsibility to telephone to confirm a missing child's whereabouts (it is not sufficient to advise the school that your child will be absent).

You must mark your child absent via the Xplore App or in writing that your child will absent from BSC by 7am the or for ASC prior to 2:30pm. After this time, or in an emergency, a message must be left on the Centre's direct number.

Will I be charged for absent days?

Yes. As a general rule, we do not give "credits" for days not attended. Should your child not be attending, for example student camps, holidays etc, 2 weeks prior notice in writing is requested otherwise payment will continue for these days.

If your child is away from due to illness for 3 consecutive days and you are able to provide a doctors certificate within 7 days, please contact our centre on 0418 609 993 or office@bppsoosh.org.au to discuss a credit on your account.

What if my child forgets to go to After School Care?

We have a list of all children enrolled for the day, if we are missing one we will send staff to look for them.

Kindergarten: Your child's kindy class teacher has a weekly roll to remind each child. Initially, an OOSH staff member will wait outside the Kindy classrooms to collect the children and will walk them to OOSH.

Children in years above kindergarten will find their own way to OOSH and we conduct a roll-call immediately to account for all children. We will call you immediately if there is any problem.

Tip: It is a good idea to tie a ribbon to their bag to remind them on the days they should be attending.

What will my child be doing in Before School Care?

Your child will have the option to have a meal from our scheduled breakfast menu that day on arrival. Afterwards, they will have an assortment of indoor craft, board games, colouring and toys to play with until it is ready to go to school.

Kindergarten children: will be dropped off to their classrooms by OOSH staff.

What will my child be doing during the afternoon?

Your child will have a choice of many activities including indoor craft activities, board games, cooking, gardening, colouring in/painting, group games and outdoor playing, on the outdoor equipment, organised sporting games and activities ...just to name a few!

Should I pack some afternoon tea?

Not necessary - Food, menus and good nutrition are among our favourite subjects! We aim to provide healthy and inviting food that is prepared and presented in an appetising manner. We make a big deal of our catering, accounting for cultural diversity and dietary requirements.

Please notify us of dietary requirements prior to your child attending so they can also join in at eating times.

My child has dietary requirements, will they be catered to?

Of course, we cater to many dietary requirements. Please notify us before your child attends so they can also join-in at eating times. We also ask that you advise on any particular dishes that your child prefers to eat or doesn't i.e. vegan cheese, soy milk, gluten-free bread/pasta etc

How will I find out about the Vacation Care Program?

Click here to find out and in addition, the program will also be emailed to all parents.

During Vacation Care, what should my child bring and wear?

Everyday your child attends Vacation Care a drink bottle, hat, morning tea and lunch are essential.

*If your child has reaction to regular sunscreen we also advise they bring their own.

We advise the children always dress for the season and the occasion (theme of the day as advised in the vacation care program). Closed in shoes are always highly encouraged for comfort and safety as the children will be very active indoors and outdoors (especially on excursions as the children do a lot of walking) thongs are strongly not recommended.

Is it ok if I ask OOSH staff how my child is settling in?

Parent interaction is an important part of our day. Please feel free to ask OOSH staff any questions you like regarding your child's responses and/or needs.

What are the centre opening times?

Monday to Friday (closed public holidays)

Before School Care - our centre opens 7:30am. A light breakfast is served until 8:30am and are open until school starts.

After School Care - is open from when school finishes at 3pm and all children are to be picked up by 6:00p.m.

Staff are employed till 6:00p.m, so if you think you will be late, please call the staff asap on our Centre number 0418 609 993. Two staff members will stay with your child until you arrive. You will be billed for the extra time. You will be charged $15 per/ every 15 minutes or part thereof.

The service operates is closed on public holidays and during the Xmas/ New year period.

Staff are legally unable to accept children in the service outside of these hours.

What happens if my child is sick or has an accident at the Centre?

Centre staff are trained in emergency response procedures (including Anaphylaxis and Epi Pen administration). Clear communication with parents is a priority and tested procedures are in place at our centre. To find out more, discuss directly with our Centre Director.

Can my child bring their ipad, mobile, tablet, laptop or gaming device?

We are an electronic-free centre, we ask that your children do not bring electronic devices to OOSH and we do not take responsibility for such devices if brought.

Can my child bring their scooter, bike or skateboard ect?

We do not encourage children to bring wheels, unless requested for specific days during the vacation care - they are a safety concern, take extra supervision for staff and are also a tripping hazard when not in use. If your child brings their wheels, they will not be allowed to ride it and staff will ask them to be left out of the way (we will not store these items within our centre), we do not take responsibility for any wheels.

My child is in the band, can they leave their instrument in the OOSH office for safe keeping?

Band instruments are the child's sole responsibility, we do not have storage for such items and they may leave their instrument with their school bag hanging on the bag hooks to be taken to class/home. OOSH takes no responsibility for damaged or lost instruments that are brought to OOSH.

Who do I talk to if I'm unhappy with something at OOSH?

We find that most issues can be resolved by talking to the Centre Director or Assistant Director. Our general staff are fully trained to answer most questions. However, if for any reason you wish to talk to our Director, you are welcome to speak directly with them or alternatively please send an email to office@bppsoosh.org.au and we will contact you within 24 hours.