What if I am not going to attend as per my booking?

If your child won't be attending on their booked day or for an extended period of time, please contact the Centre Director to let them know in advance.

This is particularly important at this time as it allows our team to manage resources whilst enabling additional spaces for families requiring extra care throughout this period.

Be assured, you will not lose your booking during this period of non-attendance and will be able to commence re-attending when you are ready.

Can I increase my attending days?

Families who have recently reduced their days can revert back to previous booking patterns.

Adding additional days to your booking may be possible, but will depend on availability. Please discuss increasing days with the Centre Director.

Can I book casual days?

Casual days are available and subject to availability. To request a booking, please speak directly to your the Centre Director. Please ensure that your booking has been accepted in advance of bringing your child our centre.

Are you still providing the usual OOSH inclusions and offerings?

Most certainly. Through this COVID-19 period, and as always, our fee is all inclusive. Your child will receive meals and late snack, sunscreen, and much more.

Has the notice period changed?

The notice period remains at 2 weeks as per the standard enrolment terms and conditions. This may be adjusted for exceptional circumstances, however this will be managed on a case-by-case basis.

I'm having trouble with the Xplore Home app

If you are having issues booking or marking absences in the Xplore app, check that your app version is up to date. Using an older version may cause usability issues.

Casual day booking functionality is currently disabled through the Xplore app. To request a casual day booking please speak directly to the Centre Director.

Are you still offering tours to new families?

Centre visits of any kind are strictly prohibited during this time, which is also mandated within the school. Parents and visitors are not to enter the school grounds at any time until it is deemed health safe. We understand this is difficult but we ask for your patience and understanding. If you need to contact us - please call or email.

Enrolments to families of essential workers who require urgent childcare, as per government advice are priority. In order to best protect the health and safety of all children, families and team members we have implemented a range of additional safety and hygiene measures, including; increased hand washing regimes, extra levels of sanitising requirements and encourages decrease in physical contact if possible.

Can a child who is completing their Duke of Edinburgh program volunteer during this COVID-19 period?

We are NOT accepting any Duke of Edinburgh volunteers or any parents/visitors on school grounds for the time being until we notify you.